Terms of Service
TERMS OF SERVICE
Serucell Skincare Inc.
Effective Date: 1 Jan 2024
Welcome to Serucell. These Terms of Service (“Terms”) govern your access to and use of www.serucell.com (the “Website”) and any products or services provided by Serucell Skincare Inc. (“Serucell,” “we,” “us,” or “our”).
By accessing the Website or purchasing a product, you agree to these Terms and to our Privacy Policy, Return Policy, and any supplemental policies incorporated by reference.
PLEASE READ THESE TERMS CAREFULLY. BY USING THE WEBSITE, YOU AGREE TO MANDATORY ARBITRATION AND WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.
1. Eligibility
The Website is not intended for children under 13 years of age.
To purchase products, you must be at least 18 years old or using the Website under parental or guardian supervision.
2. Cosmetic Use Disclaimer (No Medical Advice)
Products sold by Serucell Skincare Inc. are cosmetic products intended for external use only.
They are not intended to diagnose, treat, cure, or prevent any disease.
Any educational, scientific, or clinical-style content on the Website is provided solely for general informational purposes and does not constitute medical advice. Consult a qualified healthcare provider for any medical concerns.
3. Product Information and Availability
We aim to provide accurate product information, but errors, inaccuracies, or omissions may occur, including pricing or availability errors.
We reserve the right to correct errors and update information at any time, including after an order is submitted.
All products are subject to availability and may be discontinued at any time.
Individual results may vary.
4. Shipping, Delivery, and Risk of Loss
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Risk of loss transfers to you upon carrier-confirmed delivery.
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We are not responsible for packages marked “delivered” that become lost or stolen.
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Delivery timelines are estimates.
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International customers are responsible for customs duties, taxes, and compliance with local regulations.
5. Subscriptions and Auto-Renewal
If you enroll in any subscription program:
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You authorize recurring charges to your selected payment method.
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Billing frequency and pricing will be disclosed at enrollment.
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You may cancel at any time via your account or by contacting customer support.
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Pricing changes will be communicated before they take effect.
6. Account Responsibility
You agree to maintain accurate billing and account information and safeguard your login credentials.
You are responsible for all activity that occurs under your account.
7. Intellectual Property
All content on the Website—including formulas, product descriptions, graphics, scientific illustrations, and trademarks—is owned by or licensed to Serucell Skincare Inc. and protected under applicable intellectual property laws.
You may not copy, distribute, modify, reverse engineer, or create derivative works from any Website content.
8. User Communications and Feedback
By submitting ideas, suggestions, reviews, or feedback, you grant Serucell Skincare Inc. a perpetual, royalty-free, worldwide license to use such content without obligation.
9. DMCA Notice
If you believe your copyrighted material is being infringed (e.g., user reviews or uploaded content), please submit a DMCA notice to:
contact@serucell.com
10. Third-Party Tools and Links
We may provide access to third-party platforms (including Meta, TikTok, Google, Amazon).
We do not control these platforms and are not responsible for their actions, content, or data practices.
11. Prohibited Conduct
You may not:
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Use the Website for unlawful purposes
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Violate intellectual property rights
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Scrape, crawl, or harvest Website data
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Attempt to reverse engineer scientific content or proprietary formulations
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Upload malware or malicious code
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Attempt to bypass Website security features
We may suspend or terminate your access for violations.
12. Disclaimer of Warranties
THE WEBSITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE SPECIFIC RESULTS FROM PRODUCT USE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Serucell Skincare Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Our total liability to you for any claim shall not exceed:
(A) the amount you paid for products in the six (6) months prior to the claim, or
(B) one hundred dollars ($100),
whichever is greater.
14. Indemnification
You agree to indemnify, defend, and hold harmless Serucell Skincare Inc. and its affiliates from any claims arising out of your use of the Website or breach of these Terms.
15. Dispute Resolution — Mandatory Arbitration
Governing Law
These Terms are governed exclusively by the laws of the State of Delaware, without regard to conflict-of-law provisions.
Agreement to Arbitrate
You and Serucell Skincare Inc. agree to resolve disputes through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Class Action Waiver
You may bring claims only in your individual capacity, not as part of a class action or representative proceeding.
Venue
Any required in-person arbitration hearing will take place in Delaware.
Small Claims Exception
You may bring qualifying claims in small claims court.
Informal Resolution
Before filing for arbitration, both parties agree to a 60-day informal negotiation period.
16. Force Majeure
Serucell Skincare Inc. is not liable for delays or failures caused by events outside our reasonable control, including supply chain disruptions, pandemics, transportation delays, or labor shortages.
17. Termination
We may suspend or terminate your access at any time.
You may discontinue use at any time.
18. Changes to Terms
We may update these Terms periodically.
Your continued use of the Website constitutes acceptance of any updated Terms.
19. Contact Information
For questions regarding these Terms:
contact@serucell.com