Returns

 

SERUCELL RETURNS & REFUNDS

At Serucell, we stand behind every bottle we make. If your experience isn’t what you expected, we make returns fast, fair, and frustration-free.

30-Day Satisfaction Guarantee
You have 30 days from your purchase date to request a refund. If Serucell isn’t right for you, we’ll make it right.
After 30 days, we’re unable to issue refunds.

How Refunds Work
Once we receive your returned item, you’ll receive an email confirming we’ve received and processed it.
Your refund will be issued to your original payment method within 10 business days.

Late or Missing Refunds
If you don’t see your refund:

Check your bank account.

Contact your credit card company. Posting times may vary.

Contact your bank. Processing times can delay refunds.
If you still haven’t received it, contact us at contact@serucell.com.

Exchanges (Defective or Damaged Items)
If your product arrives defective or damaged, we will replace it with the same item.
Email us at contact@serucell.com and send your item to:
Serucell Skincare Inc
803 10th Street
Huntington, West Virginia 25701
USA

Where to Send Returns
Send all returns to:
Serucell Skincare Inc
803 10th Street
Huntington, West Virginia 25701
USA
Customers are responsible for return shipping costs.

Shipping Recommendations
We suggest using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of items returned without tracking.

Need Help?
For questions about returns, refunds, or exchanges, contact us anytime at contact@serucell.com.

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