At Serucell we want you to be delighted with your purchase.  If you are not satisfied for any reason we are happy to offer a full refund.

Once your return is received we will send you an email to notify you that we have received your returned item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@serucell.com.

Exchanges (if applicable)

We are happy to replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@serucell.com and send your item to Serucell Corporation 803 10th Street, Huntington, West Virginia 25701 USA.

To return your product, you should mail your product to Serucell Corporation 803 10th Street, Huntington, West Virginia  25701 USA.

You will be responsible for paying the shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please do consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.